How we handle your information.

Information We Collect

When you request an estimate or schedule a service, we collect information needed to serve you:

• Name, phone number, and email address
• Service address and access details
• Home size, room counts, and condition notes
• Service type, frequency, and add-on selections
• Pet information and special instructions
• Payment information (processed securely through our payment provider)

How We Use Your Information

We use your information to:

• Provide accurate estimates and schedule services
• Communicate about upcoming appointments, changes, or follow-ups
• Deliver cleaning services according to your confirmed scope
• Process payments and maintain service records
• Respond to questions, concerns, or touch-up requests

Information Sharing

We do not sell your personal information. We share information only when necessary:

• With team members assigned to your service for scheduling and access
• With payment processors to handle transactions
• With service providers who support our operations (e.g., scheduling tools)

We do not share your information with unrelated third parties.

Data Retention

We keep your information for as long as needed to provide your services and maintain business records. When you no longer need our services, you can request that we delete your information, subject to any legal or operational retention requirements.

Security

We take reasonable steps to protect your information from unauthorized access, alteration, or disclosure. This includes secure handling of access codes and keys, encrypted payment processing, and limited internal access to customer data.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information, subject to business and legal requirements
• Opt out of non-essential communications

Contact

To exercise any of these rights or ask questions about this policy, contact us at: