The terms that guide our service.

Acceptance of Terms

By requesting or accepting service from Hyalite Cleaning Services, you agree to these terms. If you have questions about any part of these terms, contact us before your scheduled service.

Our Services

Hyalite Cleaning Services provides residential cleaning services in the Bozeman, Montana area. Our core services include:

Service scope is confirmed during the estimate process. Services not listed in your confirmed scope are not included in the quoted price.

Pricing and Payment

• Estimates are based on the information you provide and are not final until confirmed in writing by Hyalite Cleaning Services.
• Pricing reflects home size, service type, condition, frequency, pets, and selected add-ons.
• Payment is due at the time of service unless otherwise arranged.
• We accept major credit cards, debit cards, and electronic payments.
• If conditions at the time of service differ materially from the estimate (e.g., significantly more clutter, pet damage, or unaddressed safety concerns), we may adjust the scope or price and will communicate changes before proceeding.

Cancellation and Rescheduling

• Cancellations or rescheduling requests made at least 24 hours before your scheduled appointment incur no fee.
• Cancellations made less than 24 hours before the appointment may be subject to a late cancellation fee.
• We understand plans change. Contact us as early as possible so we can adjust.

Access to Your Home

• You may provide access via key, lockbox, garage code, door code, or by being present.
• Access instructions are confirmed before your first service and stored securely.
• We treat your home and belongings with care. Our team follows agreed-upon access procedures and does not deviate from confirmed instructions.

Limitation of Liability

• Hyalite Cleaning Services performs services with reasonable care and attention.
• If you believe something was damaged during a service, notify us within 24 hours.
• Our liability is limited to the cost of the affected service or reasonable repair/replacement, whichever is less.
• We are not liable for pre-existing damage, wear and tear, or damage caused by conditions we were not made aware of.

Dispute Resolution

If a concern arises, we encourage you to contact us directly so we can resolve it. We are committed to working with you in good faith. If a dispute cannot be resolved informally, it will be handled through mediation or the appropriate legal process in Gallatin County, Montana.

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these terms? Contact us at: