What to expect before, during, and after your clean.

Cancellation Policy

We know schedules change. Here's how we handle it:

If something comes up, reach out as soon as you can. We'll work with you.

Access Instructions

You don't need to be home for your cleaning. We just need a reliable way in:

• Key lockbox
• Garage code
• Door code
• Key drop or hand-off

Share your access method during the estimate process. We store access details securely and only share them with the team members assigned to your visit.

Pet Policy

Pets are welcome in your home. For everyone's safety:

• Please tell us about your pets when requesting an estimate.
• Pets should be secured or contained during the visit (crated, in a closed room, or otherwise safely contained).
• If your pet has special needs, temperament concerns, or specific routines, let us know so we can plan accordingly.
• We'll follow your instructions for pet containment and will not open doors or gates that could let a pet escape.

Products and Equipment

• We bring the standard cleaning supplies and equipment needed for your confirmed service.
• Our default products are effective, professional-grade cleaners.
• If you prefer eco-friendly products, let us know — we can accommodate that.
• If you have specific products you'd like us to use on certain surfaces, tell us in advance.
• If you have sensitive surfaces (natural stone, untreated wood, specialty finishes), include that in your estimate notes.

Damage or Concerns

We take care in every home we clean. If something doesn't look right after a visit:

1. 1Report any concern within 24 hours of the service.
2. 2Describe what happened and, if possible, include a photo.
3. 3We'll review the concern and respond promptly.
4. 4Our liability is limited to the cost of the affected service or reasonable repair/replacement.

Touch-Up Promise

If something within your confirmed cleaning scope was missed:

1. 1Let us know within 24 hours of the service.
2. 2We'll review the concern and, if it falls within the agreed scope, we'll return to make it right.
3. 3The touch-up promise applies to the confirmed service scope — it does not cover areas or tasks not included in your booking.

Service Area

We currently serve:

Nearby areas by request. Not sure if you're in our area? Ask — we're happy to check.

Hours of Operation